Effective Date: June 2025  |  Last Updated: June 2025

This Return, Refund and Exchange Policy ("Policy") governs all purchases made from Blissora ("we", "us", "our"), a South African beauty and wellness business. This Policy is drafted in compliance with the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and all applicable South African consumer legislation.

By purchasing from Blissora, you ("the Customer", "Consumer") acknowledge that you have read, understood, and agreed to this Policy. We encourage all customers to read this Policy carefully before completing any purchase.

 

In terms of the Consumer Protection Act 68 of 2008, Consumers are afforded the following rights which Blissora fully recognises and upholds:

 

2.1 Right to Return Goods (Section 56 – Implied Warranty)

All goods sold by Blissora are subject to an implied warranty of quality. In terms of Section 56 of the CPA, if a product is found to be defective, unsafe, or not fit for its intended purpose within six (6) months of delivery, the Consumer has the right to:

•        Have the goods repaired;

•        Have the goods replaced; or

•        Receive a full refund.

 

2.2 Right to Return Goods Purchased as a Result of Direct Marketing (Section 16)

If a Consumer purchased goods as a result of direct marketing (including online advertising, email, or social media promotions), the Consumer may cancel the agreement and return the goods within five (5) business days of delivery, without penalty and without providing a reason, provided the goods are in their original, unopened, and unused condition. Blissora will refund the purchase price paid by the Consumer within fifteen (15) business days of receiving the returned goods.

 

In addition to your statutory rights, Blissora offers the following return and exchange policy for Customer convenience. Please note that certain conditions apply:

 

3.1 General Return Window

Customers may return eligible products within seven (7) calendar days from the date of delivery. Returns requested after this period will only be accepted where a statutory right under the CPA applies (e.g., defective or unsafe goods within 6 months).

 

3.2 Eligibility Criteria for Returns

To be eligible for a return, the following conditions must be met:

•        The product must be in its original, unused, and unopened condition;

•        All original packaging, seals, labels, tags, and accessories must be intact and undamaged;

•        Proof of purchase (receipt, order confirmation, or invoice) must be provided;

•        The return request must be submitted within the applicable return window;

•        The product must not fall within the list of non-returnable items set out in Section 4 below.

 

3.3 Defective or Damaged Products

If you receive a product that is defective, damaged, or materially different from what was described or advertised, you must notify Blissora within 48 hours of receipt by contacting us via the contact details provided in Section 10 of this Policy.

Blissora will, at its discretion and in compliance with Section 56 of the CPA, offer one of the following remedies:

•        A replacement of the same product (subject to availability);

•        A full refund of the purchase price; or

•        A store credit to the equivalent value.

Products alleged to be defective may be subject to assessment by Blissora prior to a remedy being offered. This assessment will be conducted promptly and in good faith.

 

3.4 Incorrect Product Received

If you receive an incorrect product (i.e., a product materially different from what was ordered), please notify Blissora within 48 hours of delivery. Blissora will arrange for collection and replacement at no additional cost to the Consumer.

 

Due to the nature of beauty and personal care products, and for health and hygiene reasons, the following products are strictly non-returnable and non-refundable unless they are defective in terms of Section 56 of the CPA:

•        Opened, used, or unsealed beauty, skincare, cosmetic, or personal care products;

•        Products with broken seals, removed labels, or tampered packaging;

•        Fragrances, perfumes, or body mists that have been opened or used;

•        Products purchased on final sale, clearance, or marked as non-returnable at the time of purchase;

•        Gift cards or vouchers;

•        Customised or personalised products made to the Consumer’s specifications;

•        Products that have been contaminated or show signs of use, damage caused by the Consumer, or improper storage by the Consumer;

•        Products where the expiry date has passed after purchase.

Blissora reserves the right to refuse a return if there is reasonable evidence of misuse, tampering, or if the product has been used in a manner inconsistent with its intended purpose or instructions.

 

To initiate a return or exchange, the following process must be followed:

 

Step 1: Contact Us

Submit your return request via email  (contact details in Section 10) within the applicable return window. Your request must include:

•        Your full name and order number;

•        A description of the reason for the return;

•        Clear photographs of the product, including its packaging and any alleged defect or damage;

•        Proof of purchase.

 

Step 2: Await Authorisation

Blissora will review your request and respond within three (3) to five (5) business days. No return will be accepted without prior written authorisation from Blissora. Returns sent without authorisation will be refused and returned to the sender at their cost.

 

Step 3: Return the Product

Upon approval, you will receive a Return Authorisation Number ("RAN") and instructions for returning the product. Products must be securely packaged to prevent damage during transit. The Consumer is responsible for the cost of return shipping unless the return is due to a defective product, an error by Blissora, or a statutory right under the CPA.

 

Step 4: Processing

Once the returned product is received and inspected, Blissora will notify the Consumer of the outcome within five (5) business days. Approved refunds or exchanges will be processed within fifteen (15) business days of approval, in line with the requirements of the CPA.

 

Refunds will be processed using the original payment method where possible. Where the original payment method is not available, Blissora may issue a store credit or arrange an alternative refund method by mutual agreement with the Consumer.

Shipping and handling fees are non-refundable, except where the return arises from a defective product or an error by Blissora.

Blissora is not responsible for any bank charges, transaction fees, or processing delays imposed by third-party payment processors or financial institutions.

 

In terms of the Electronic Communications and Transactions Act 25 of 2002, customers who purchase from Blissora online have the right to cancel electronic transactions and return goods within seven (7) days of receipt, provided the goods are unopened and in their original condition. Blissora will refund the purchase price within thirty (30) days of cancellation.

Please note: This right does not apply to goods that have been opened, used, or personalised, or where health and hygiene considerations render the return inappropriate.

 

Blissora takes product safety seriously. All products sold by Blissora contain ingredient lists in accordance with applicable regulations. It is the Consumer’s responsibility to review ingredient lists prior to purchase, particularly if they have known allergies or skin sensitivities.

Blissora will not accept returns or provide refunds solely on the basis of an allergic reaction or skin sensitivity if the product is not defective and has been accurately described. We strongly recommend performing a patch test before using new beauty products.

Where a Consumer believes a product caused an adverse reaction, they should discontinue use immediately and consult a healthcare professional. Blissora may request supporting documentation before considering any remedy on a goodwill basis.

 

To the maximum extent permitted by applicable South African law, Blissora’s liability arising from any return, refund, or exchange shall be limited to the original purchase price paid by the Consumer for the relevant product. Blissora shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use a product purchased from Blissora, save where such limitation is prohibited by the Consumer Protection Act or other applicable legislation.

Nothing in this Policy is intended to limit or exclude any rights that cannot lawfully be limited or excluded under the CPA or any other applicable South African legislation.

 

To initiate a return, exchange, or to raise any query relating to this Policy, please contact Blissora using the following details:

 

Business Name:

Blissora

 

Email:

blissora.flawlessbeauty@gmail.com

 

Website:

www.blissora.co.za

 

 

Response times may vary during peak periods or public holidays. We endeavour to respond to all queries within three (3) business days.

 

Blissora reserves the right to amend, update, or modify this Policy at any time. Any changes will be effective immediately upon publication on our website or communication to Customers. It is the Consumer’s responsibility to review this Policy periodically. Continued purchases from Blissora following any amendment constitutes acceptance of the revised Policy.

 

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